TVC Project Case Manager

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Position Overview: The case manager must be a honorably discharged veteran to work in the Texas Veterans Commission Project.  This position will oversee the day-to-day activities, services, and auxiliary resources related to Meals On Wheels clients and their families that are veterans. This position will work close with all other departments of Meals On Wheels with regard to client intakes, assessments, program on-boarding, monitoring of services, and the initiation of new program. This position requires driving your personal vehicle for the client home visits and the delivery of client meals and/or agency business.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday

Reports To: Vice President Client Services

 

AGENCY EXPECTATION OF EMPLOYEE

  • Maintain confidentiality of client, donor, volunteer, staff, and board information
  • Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
  • Represent Meals On Wheels in a professional manner at all times
  • Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
  • Required to pass criminal background check and have a free and clear MVR
  • Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
  • Contribute to other projects when necessary

 

ESSENTIAL JOB TASKS

  • Support the overall purpose and vision of the Texas Veterans Commission (TVC) Grant
  • Understand the specific tasks as outlined within the contract and work to ensure success with implementation of the TVC Grant
  • Must possess self-management skills such as initiation, organization and independence.
  • Provide direct case management of services to approximately 150 agency clients who are veterans, a veteran’s spouse, or a veteran’s dependent
  • Willing to work with clients throughout Tarrant County
  • Work positively in a fast-paced environment with the understanding that changes occur frequently and the staff must be able to manage change in a professional manner
  • Communicate regularly with the Vice President Client Services to update on progresses, challenges, and successes
  • Work directly with multiple community resources in a professional manner
  • Must be able to meet hard deadlines with accurate reporting and maintain accurate data in the client database
  • Complete intakes, maintain a personal caseload, data entry and reports, handle client emergencies, deliver meals, conduct home visits to meet client needs and make recertifications at a minimum of 3 times in a year with other visits dependent upon client needs
  • Other duties as assigned by the Vice President Client Services, the Texas Veterans Commission Grant, or required by other agency programs or services

 

QUALIFICATIONS

  • Four-year university degree in Social Work, Human Services, Psychology, Sociology, or related field
  • Honorably Discharged Veteran of the US Military/Armed Services
  • Previous work with TVC funded agencies preferred

 

 

REQUIREMENTS

  • Excellent customer services skill with emphasis on respectful and tactful communication
  • Proficient written and oral communication skills
  • Communicate with a clear, concise and empathetic manner with clients, donors, volunteers, staff, and board members
  • Personal qualities of integrity, credibility, discretion about confidential matters and possess a strong work ethic
  • The position includes strenuous activity when picking up supplies and equipment from partnering agencies and community services
  • Work often requires sustained periods of loading and lifting of heavy items in both temperate and uncontrolled environments and all types of weather conditions
  • Must be able to lift, load and unload 40 lbs
  • Physically able to climb stairs, repeatedly get in and out of vehicle, reach, stretch, bend and sit or stand for long periods of time

 

EXPERIENCE

  • 2 years prior case management workload
  • Knowledge of computer operation and software products include Microsoft Office Suite

 

Interested candidates should send a resume to Human Resources at HR@mealsonwheels.org

Subject Line Must Include: TVC Project Case Manager

 

 Meals On Wheels, Inc. of Tarrant County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, basis of gender, gender expressions and gender identity, disability or genetics. In addition to federal law requirements, Meals On Wheels, Inc. of Tarrant County complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Meals On Wheels, Inc. of Tarrant County expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Meals On Wheels, Inc. of Tarrant County’s employees to perform their job duties may result in discipline up to and including discharge.