Vice President Client Services

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Meals On Wheels, Inc. of Tarrant County

Vice President Client Services

Position Overview: The Vice President Client Services will oversee the day-to day activities, services, and auxiliary resources related to the Client Services and Client Assistance programs to meet requirement of funding resources and state agencies. This position assures program compliance with relevant federal, state, and local policies, regulations, and procedures. This position will work close with all other departments at Meals On Wheels with regard to facilitation of client intakes, assessment, program on-boarding, monitoring of services, and the initiation of new programs. This position requires driving your personal vehicle for client home visits and delivery of client meals and/or agency business.

Paid As: Salary, Exempt Full-time Employee
Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday
Reports To: CEO/President
Supervises: Client Services & Client Assistance departments to include Case Managers, support staff and other staff in Client Services
Other Relationships: Works with all Meals On Wheels departments, Meals On Wheels Board Members, Meals On Wheels clients and community partners, agencies and volunteers


– Maintain confidentiality of client, donor, volunteer, staff and board information
– Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
– Represent Meals On Wheels in a professional manner at all times
– Must have dependable transportation, valid driver license and personal vehicle insurance as required by the
State of Texas
– Required to pass criminal background check and have a free and clear MVR
– Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
– Contribute to other projects when necessary


– Support the overall vision and strategic plan for Client Services and Client Assistance
– Be an inspiring role model by challenging and maximizing the strength of the team
– Align team efforts to the mission and vision of the organization
– Provide direct supervision of Case Managers, support staff, volunteers and other staff assigned in Client Services
– Serve as a lead spokesperson for Client Services
– Work positively in a fast-paced environment with the understanding that changes occur frequently
– Drive staff to manage change in a professional manner
– Communicate regularly with CEO/President of Meals On Wheels
– Work directly with multiple community partners in a professional and eager manner
– Meet hard deadlines with accurate information and maintain accurate data in the client database
– Cross train in other leadership roles within Client Services department
– Attend and participate with Administration staff meetings
– Work with Accounting, Operations, Marketing, Volunteer and Nutrition departments as a resource for reporting
– Monitor data for reporting as it is time sensitive with hard deadlines
– Plan monthly department staff meetings
– Review and implement department policy and training handbook
– Develop and manage guidelines for providing services in response to disaster or emergency situations


– Bachelor’s degree in Social Work or related field
– Basic knowledge of Microsoft Office Suite and computer software programs
– Advanced Microsoft Office Excel preferred


– Must be able to work in a fast-paced environment
– Excellent organization, written and oral communication skills
– Communicate with a clear, concise and empathetic manner with clients, donors, volunteers, staff, board
members and other local agencies
– Create and conduct presentations to local groups and agencies when needed
– Able to work after hours and weekends when required for special initiatives or events
– Capable to lift, load and unload 40 lbs.
– Adept to climb stairs, repeatedly get in and out of vehicle, reach, stretch, bend and sit for long periods of time


– Minimum 7 years’ experience in social work or related field
– Minimum 2 years’ experience in supervising staff
– Proficient crisis intervention skills and ability to work with diverse groups of people
– Strong supervisory, leadership, organization and time management skills


Interested candidates should send a resume to Human Resources at
Subject Line Must Include: Vice President Client Services

Meals On Wheels, Inc. of Tarrant County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, basis of gender, gender expressions and gender identity, disability or genetics. In addition to federal law requirements, Meals On Wheels, Inc. of Tarrant County complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Meals On Wheels, Inc. of Tarrant County expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Meals On Wheels, Inc. of Tarrant County’s employees to perform their job duties may result in discipline up to and including discharge.