Bilingual Case Manager

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Position Overview: The Bilingual Case Manager for our Client Services Department. Meals On Wheels Caseworkers provide direct care for over 2,500 clients and execute nearly 15,000 home visits a year. They are responsible for activities such as intakes, recertifications, reassurance visits, delivering meals, and other activities and services as needed. This position requires driving your personal vehicle on behalf of Meals On Wheels; therefore, the candidate must successfully complete a personal background check, a motor vehicle history check, possess and maintain a current, valid Texas driver’s license, and vehicle insurance as required by the State of Texas. Every Caseworker must have a safe driving record, follow all state and national driving laws, rules, and regulations.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM – 4:30 PM Monday – Friday

Reports To: VP Client Services

Other Relationships: Works with Operations/Finance Department, Nutrition Department, Marketing Department, Meals  On Wheels Board Members, Community Volunteers, and Meals On Wheels clientele.

 ESSENTIAL JOB TASKS & QUALIFICATIONS

  • Perform intakes on prospective clients
  • Deliver meals to clients (this is often done several times a week)
  • Perform triannual recertification visits
  • Execute reassurance visits as needed
  • Deliver items such as wheelchairs, rollators, walkers, canes, shower chairs, supplemental food, toiletries, and other helpful resources that benefit clients
  • Perform well-checks on clients that may have fallen or are injured
  • Must possess customer service skills such as being a team player, having a positive attitude, a professional demeanor, and the ability to maintain confidentiality
  • Detail-orientated with computer proficiency and oral and written communication skills
  • Reliable and punctual with dedicated professionalism to position and duties
  • Must be able to work independently and proactively
  • Work on special projects with area entities and organizations on collaborations and grants
  • Other duties as assigned by VP Client Services

 REQUIREMENTS OF THE POSITION

  • Four-year university degree in Social Work, Human Services, Psychology, Sociology, or related field
  • Bilingual in Spanish/English
  • Experience is preferred
  • Must be able to pass criminal background and MVR check
  • Reliable transportation
  • Personal vehicle insurance
  • Active working cell phone
  • Physically able to lift and carry objects of 25 pounds
  • Physically able to enter/exit your vehicle multiple times a day, walk up and down stairs, reach, stretch, bend, and sit for multiple hours at a time

AGENCY EXPECTATION OF EMPLOYEE

  • Maintain confidentiality of client, donor, volunteer, staff and board information
  • Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
  • Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
  • Must be able to pass a driving record and criminal background check
  • Deliver meals and assist with phones as necessary
  • Assist with other projects as necessary

TO APPLY

Interested candidates should send a resume to Human Resources at HR@mealsonwheels.org

Subject Line Must Include: Bilingual Case Manager

 

 

Meals On Wheels, Inc. of Tarrant County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, basis of gender, gender expressions and gender identity, disability or genetics. In addition to federal law requirements, Meals On Wheels, Inc. of Tarrant County complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Meals On Wheels, Inc. of Tarrant County expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Meals On Wheels, Inc. of Tarrant County’s employees to perform their job duties may result in discipline up to and including discharge.