Title: CLIENT ASSISTANCE COORDINATOR
Exempt/Non-Exempt: Full-time Non-Exempt
Days/Hours: 8:00-4:30 Monday through Thursday; 8:00-3:30 Friday
Reports To: Client Assistance Manager
Supervises: Support supervision of board and community volunteers
Other Relationships: Works with all Meals On Wheels departments, board members, clients, community partners, other nonprofit agencies, volunteers, and public in general.
Position’s Role Summary:
To participate in the day-to day activities, services, and auxiliary resources related to the Client Assistance program. This position will work closely with all agency departments regarding facilitation of auxiliary services to clients. Programs include, but are not limited to, Pet Food, Diaper Pantry, Shelf Staple Pantry Items, Groceries To Go, repair services, and equipment. This position requires driving your personal vehicle for client home drop-offs, agency collaboration, drop off and pick up of supplies, equipment, and/or any agency business.
Summary of Essential Duties and Responsibilities:
- Support the overall vision and strategic plan for the Client Assistance Program
- Provide direct supervision for volunteers and other possible staff assigned to work in the Client Services Department
- Position responsibilities included, but are not limited to:
- maintaining a personal load of responsibility
- prepare for and receive visitors
- make general phone calls to clients, volunteers, and visitors
- participate in volunteer events and special projects as assigned
- manage ordering and inventory of client supplies
- data entry and reports
- handling client emergencies
- training volunteers
- attending public meetings and staffing meetings with case managers
- Serve as an ambassador for the Client Assistance Program.
- Work positively in a fast-paced environment with the understanding that changes occur frequently. Must be able to manage change in a professional and positive manner
- Communicate regularly with the Client Assistance Manager, Supervisor of Client Services, and Vice President of Client Services
- Work directly with multiple community partners in a professional and eager manner
- Must be able to meet hard deadlines with accurate information and maintain accurate data in the client database
- Cross train in other roles within Client Services Department. Filling in for absent employees, open positions, or for the Client Assistance Manager, Client Communication Coordinator, and at times case managers
- Work directly with the Accounting, Operations, Marketing, Volunteer, and Nutrition Departments as a resource of information to include monthly reports. This is a time sensitive responsibility with hard deadlines.
- Occasionally, must be able to work after hours and weekends when required for special initiatives or events.
- Other duties as assigned by the Client Assistance Manager, Vice President of Client Services or as required by Agency programs.
Required Skills and Abilities:
- Must be able to problem solve, organize, and have excellent time management skills. Have proven attention to detail, ability to juggle multiple projects, work independently as well as in a team environment, and make best practice decisions in a fast-paced and time sensitive environment.
- Must be able to work individually as well as in a team environment, to collaborate with others, and support personnel, management, and clients on a regular basis.
- Communicate effectively, verbally and in writing, with clients, donors, volunteers, staff and board members.
- Possess good interpersonal skills and diplomacy.
- Proficiency in Microsoft Office (Outlook, Word, and Excel) and database programs
- Independent judgment and the ability to work with little supervision.
- Must be able to work after hours and weekends when required.
Education, Training and Experience:
- Two year post high school education with 2 years’ work experience or 4 years of commensurate work experience.
- Excellent customer services skill with emphasis on respectful and tactful communication.
- Excellent written and oral communication skills. Must be able to communicate with a clear, concise, and empathetic manner with clients, donors, volunteers, staff, and board members.
- Personal qualities of integrity, credibility, discretion about confidential matters, and a strong work ethic.
Other Requirements:
- Must maintain a current, valid Texas driver’s license, a clean driving record, reliable personal vehicular transportation, and always possess vehicle insurance as required by the State of Texas.
- Must be able to pass a driving record and criminal background check.
- The job includes strenuous activity when picking up supplies and equipment from partnering agencies and community services. Work often requires sustained periods of loading and lifting of heavy items in both temperate and uncontrolled environments and all types of weather conditions. Must be able to lift, load, and unload 40 lbs. Physically able to climb stair, repeatedly get in and out of vehicle, reach, stretch, bend, and sit or stand for long periods of time.
Agency Responsibilities – shared by all Staff members:
- Maintain confidentiality of client, donor, volunteer, staff, and board information
- Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
- Deliver meals and assist with phones when necessary
- Must have dependable transportation and valid driver’s license
- Assist with other projects when necessary
Meals On Wheels of Tarrant County offers a competitive salary and the following to qualified employees:
- Medical, life, dental and optical insurance available at the beginning of the first full month of employment
- Competitive holiday and leave time
- Retirement plans are also offered
- Mileage reimbursement for approved local travel
If interested in this position, please send cover letter, resume, and salary requirements to: HR@mealsonwheels.org
Include: Subject Line: Client Assistance Coordinator
No phone calls and no agencies please.
NON-DISCRIMINATION AND EQUAL EMPLOYMENT OPPORTUNITY POLICY
No person employed by the Agency or seeking to be employed by the Agency shall be appointed, promoted, removed or in any way favored or discriminated against because of race, creed, color, national origin, religion, gender, age disability, sexual preference, transgender status, gender identity or gender expression, political affiliation, or status as a disabled veteran or veteran of the Vietnam era. The Agency complies with the Americans with Disabilities Act that prohibits discrimination of any qualified individual with a disability who satisfies the requisite skills, experience, and education and other job-related requirements of the employment position such individual holds or desires, and who, with reasonable accommodations, can perform the essential functions of such a position.
The Agency promotes diversity in its workforce, has an Equal Employment Opportunity policy, and is in compliance with federal and state laws. Hiring, appointments and promotions shall be solely on the basis of merit, ability and experience, and the needs of the Agency.