VP of Client Services & Client Assistance Programs

Print Friendly, PDF & Email

Title: VICE PRESIDENT OF CLIENT SERVICES & CLIENT ASSISTANCEĀ PROGRAMS
Exempt/Non-Exempt: Full-time Exempt
8:00 a.m. ā€“ 4:30 p.m. Monday through Friday
Reports To: President/CEO
Supervises: Currently a team of 14 employees and occasional interns
Other Relationships: Works with all Meals On Wheels departments, Meals On Wheels Board Members, Board Client Services Committee, Community Volunteers, Meals On Wheels clientele, and Tarrant County community including vendor relationships.

Positionā€™s Role Summary:
Meals On Wheels, Inc. of Tarrant County is seeking a Full-Time Vice President of Client Services & Client Assistance Programs. This position will plan, direct, administer and evaluate all aspects of the Client Services and Client Assistance Programs in order to meet requirements of funding resources and state agencies. The VP will assure program compliance with relevant federal, state and local policies, regulations and procedures. This position is responsible for overall operation of the Client Services department.

Summary of Essential Duties and Responsibilities:

  • Carry out the overall vision and strategic plan for the Client Services department
  • Supervise all members of the Client Services & Assistance Department
  • Develop guidelines for providing services in response to disaster or emergency situations
  • Work effectively with Board of Directorsā€™ Client Services Committee
  • Serve as the lead spokesperson and ambassador for Client Services, representing the Agency at the highest levels to prospective partners and customers
  • Be a part of Administration Management Team and attend staff meetings
  • Handle emergencies such as clients who may be suddenly hurt or sick, consult case managers concerning difficult cases, etc.
  • Screen applicants for job openings and hire case managers and client service program staff with Presidentā€™s approval
  • Assist in training Case Management and Client Service staff
  • Revise Case Manager training handbook as needed
  • Prepare various reports such as client and efficiency statistics, etc.
  • Help develop new programs for Client Services and Client Assistance
  • Work with the Client Services and Client Assistance Committees chairs to prepare meeting agendas and inform committee of programs and needs
  • Plan monthly staff meeting and staff development
  • Educate the community about the Agency and all its programs
  • Attend community meetings to represent the Agency
  • Provide monthly reports on Client Services and Assistance programs and statistics
  • Audit department staff time sheets and mileage reimbursement requests
  • Read new client files, denied client files, and 25% of recertified client files for accuracy
  • Spot check, through reviewing computer entries, etc. to determine that every case manager has made visits claimed on timesheets and mileage reimbursement requests
  • Perform any assignments delegated by President

Required Qualifications:

  • A minimum of 7 years experience. Bachelorā€™s degree Social Work or related field a must and advanced degrees a plus
  • Minimum 2 years experience in supervising staff
  • Must be able to work in a fast-paced environment
  • Must be able to pass criminal background check
  • Must maintain valid driverā€™s license, clean driving record, vehicular insurance, and reliable vehicle
  • Must be able to lift and carry 25 lbs
  • Physically able to climb stairs, repeated get in and out of a vehicle, reach, stretch, bend, and sit for long periods of time

Preferred Requirements:

  • Knowledge of the needs of persons who are homebound and disabled
  • Knowledge of personnel management and labor relations
  • Ability to communicate effectively with a variety of audiences
  • Ability to assess program needs, develop long range goals, and annual objectives
  • Ability to utilize technology to improve program quality, service and efficiency
  • Ability to apply the principles of financial management in the development and monitoring of annual program budget.
  • Ability to train and supervise staff to carry out mission of the Agency
  • Ability to develop effective interpersonal relationships
  • Ability to apply a variety of problem solving and conflict resolution techniques to successfully manage organizational or program change
  • Knowledge and ability to support mission of the Agency

Agency Responsibilities ā€“ shared by all Staff members

  • Maintain confidentiality of client, donor, volunteer, staff and board information
  • Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
  • Must have dependable transportation, valid driverā€™s license, and personal vehicle insurance as required by the State of Texas
  • Assist with other projects when necessary

 

Meals On Wheels of Tarrant County offers a competitive salary and the following to qualified employees:

  • Medical, life, dental and optical insurance available at the beginning of the first full month of employment
  • Competitive holiday and leave time
  • Retirement plans are also offered

If interested in this position, please send resume and salary requirements to:

Carla@mealsonwheels.org
Subject Line: VP Client Services
Attention: Carla Jutson, President/CEO

Fax: 817-338-1066
5740 Airport Freeway, Fort Worth, TX 76117

No phone calls and no agencies please.

NON-DISCRIMINATION AND EQUAL EMPLOYMENT OPPORTUNITY POLICY
No person employed by the Agency or seeking to be employed by the Agency shall be appointed, promoted, removed or in any way favored or discriminated against because of race, creed, color, national origin, religion, gender, age disability, sexual preference, transgender status, gender identity or gender expression, political affiliation, or status as a disabled veteran or veteran of the Vietnam era. The Agency complies with the Americans with Disabilities Act that prohibits discrimination of any qualified individual with a disability who satisfies the requisite skills, experience, and education and other job-related requirements of the employment position such individual holds or desires, and who, with reasonable accommodations, can perform the essential functions of such a position.
The Agency promotes diversity in its workforce, has an Equal Employment Opportunity policy, and is in compliance with federal and state laws. Hiring, appointments and promotions shall be solely on the basis of merit, ability and experience, and the needs of the Agency.