Position Overview: The Operations Administrative Assistant should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day. Attention to detail is essential, as there are significant amounts of paperwork and filing. Being a team player and willing to share responsibilities with other team members is expected. All Operations team members are cross-trained to fulfill various responsibilities within other positions, flexibility and a positive attitude are enforced.
Paid As: Hourly, Non-Exempt Full-Time Employee
Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday
Reports To: Operations Manager
Other Relationships: This position is often the first point of contact with the general public, clients and their family members or representatives, volunteers, donors and the Meals On Wheels Board of Directors both in person, by phone and by electronic communication. First impressions are extremely important and should be considered in all aspects professional demeanor and interaction with others. Works closely with all agency departments including Grant Management, Finance, Volunteer Services, Client Services, Nutrition and Health Services, Marketing and Communication, Facilities and IT.
AGENCY EXPECTATION OF EMPLOYEE
- Maintain confidentiality of client, donor, volunteer, staff and board information
- Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
- Represent Meals On Wheels in a professional manner at all times
- Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
- Required to pass criminal background check and have a free and clear MVR
- Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
- Contribute to other projects when necessary
ESSENTIAL JOB TASKS
- Customer service skills, teamwork, positive attitude, professional demeanor and confidentiality
- Clerical duties – file, process and prepare client file paperwork subject to audit
- Organize and manage repetitive workload for maximum efficiency
- Strong phone skills – quickly and efficiently answering and routing multiple calls throughout the day
- Detail-orientated with skill proficiency in technology and communications
- Must be flexible in being cross-trained to fulfill various responsibilities within other positions
- Reliable and punctual with dedicated professionalism to job and duties
- Time and project management are necessary – most tasks are time sensitive, daily deadlines required
- Must be able to work independently and as a team
- Other duties as assigned by Operations Manager
QUALIFICATIONS
- High school diploma or equivalent
- Vietnamese or Spanish speaking preferred
REQUIREMENTS
- Proficiency in Microsoft Word, Access, Excel and Outlook
- This is both sedentary work in an office environment where sitting is required for multiple hours at a time and physical work which requires the exertion of negligible amount of force to move objects, up to 10 pounds of force frequently and some light work requiring the exertion of up to 25 pounds of force occasionally
- Work requires stooping, reaching, stretching, grasping, bending and repetitive motions; typing/word processing requires the ability to perform repetitive tasks involving fine motor skills
- Vocal communication is required for expressing or exchanging information and instructions by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
- Visual acuity is required for driving, preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities
EXPERIENCE
- Relevant experience or knowledge and skills preferred
Interested candidates should send a resume to Human Resources at HR@mealsonwheels.org
Subject Line Must Include: Operations Admin Asst
Meals On Wheels, Inc. of Tarrant County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, basis of gender, gender expressions and gender identity, disability or genetics. In addition to federal law requirements, Meals On Wheels, Inc. of Tarrant County complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Meals On Wheels, Inc. of Tarrant County expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Meals On Wheels, Inc. of Tarrant County’s employees to perform their job duties may result in discipline up to and including discharge.