What is the Shiftsmart Mobile App?
Shiftsmart is a third-party company that provides a mobile app to connect to the Meals On Wheels mapping program, making it easier for volunteers to navigate meal-delivery routes, thus saving delivery time. The application takes the volunteer through a series of questions that communicates back to Meals On Wheels in real time with critical information about the well-being of the client. Meals On Wheels learns in a matter of seconds if there is a change in the client’s physical condition or environment that requires immediate attention. Please note: volunteers still need to call the Meals On Wheels office or 911 in the event of an emergency.
How do I set up the Shiftsmart Mobile App on my phone?
- Go into the App Store or Google Play from your mobile phone. NOTE: Make sure Notifications are turned on.
- Search for Shiftsmart and follow the instructions for setting up the app on your smartphone. Please note: do not choose the Employer App.
- When signing in, put in your cell number (they already have your information in their system) and then set your password. DO NOT SET UP AS NEW USER. The password you choose in this initial login will be your permanent password and the system will not ask you to type it in twice. This will sign you up to receive work notifications through Shiftsmart’s main platform.
- VERY IMPORTANT: In order for you to receive your routes via the app, you will need to be activated in the system. Once you have downloaded the app to your phone, send an email tomailto:cathy@mealsonwheels.org that states “Please activate my access in Shiftsmart App.” You will receive a confirmation email once your profile has been activated.
- Watch the sample video on using the delivery app: https://drive.google.com/file/d/1a4hWFV4DojRhkD3nx0tQAnPzSZr2p0RS/view
What about the printed route sheet?
ALWAYS pick up the paper route sheet at the meal distribution site. These will always be printed. This is a backup for your delivery. Additionally, if you leave the route sheet at the meal distribution site it may confuse the site volunteer that your route has not been delivered.
What if my route does not load on the app for my delivery?
Check the app for any updates. Log off the app and log back in. If the route sheet does not appear, contact Cathy Wilson with the Volunteer Department at cathy@mealsonwheels.org or 817-258-6465.
What if the client’s physical address is different from the address that loads into the app?
Always check the comments for special directions. These can include location tips, directions or special needs for the client (example: Client is slow to come to door, please knock loudly and wait). When you are beginning your route, quickly look through the client cards to see if there are special directions then you can load any address changes located in the notes into your GPS.
What if a client is marked off the route sheet as late cancellation?
They will still be listed on the app. Within the Client Card, mark this delivery as “Client Late Cancelation,” click complete and go to the next delivery stop. In the future we hope to be set up to take late cancellation deliveries off the app before it is sent to you.
What personal information is given to Shiftsmart?
Meals On Wheels sends Shiftsmart your name, cell number, email address, and delivery schedule. No other personal information is shared unless you update your profile on the app with additional information.
When will the information come to my app for delivery?
- You will receive notification (if your notifications are turned on) when the shift/route is added to your schedule
- The shift/route is added between 9:30 & 10:00 a.m.
- The delivery information is then removed from your cell phone by 2:00 p.m.
What if I am not on schedule for my regular delivery route?
You will receive notification of the delivery on the app even if you are off schedule. You do not need to do anything on your off day if you have informed the Meals On Wheels office of your absence. The delivery information will be removed later that day from your app.
How do I set up a profile?
After you load the app, there is a place to set up your profile and a photo. This is completely optional. It is not a problem if you do not add this information. Experience/Certifications are for you personally, not your work at Meals On Wheels.
Does this app use my cell data and drain by cell phone battery?
It will use more data and battery if you utilize the map part of the app. You might want to keep your cell phone plugged in to your USB port during driving time.
What mapping system does this app utilize?
The mapping system you have set up on your cell phone. Just chose the Navigate button once you are ready to begin your actual route.
What if I do not get the delivery app for the day?
Please notify the Meals On Wheels office, Cathy Wilson at cathy@mealsonwheels.org or 817-258-6465 and use the printed route sheet for delivery
SYSTEM ISSUES:
What do I do if I open my app and it just spins?
First, check for updates on the app. If there are any, they should auto-load. If they do not, you will need to upload them. If this does not resolve the issue, contact cathy@mealsonwheels.org.
What do I do when I download Shiftsmart at the App Store and it tells me my phone is incompatible?
Some older model phones may have a temporary compatibility issue. If you receive this message when attempting to download from your App Store, please email cathy@mealsonwheels.org with your phone and contact information. Shiftsmart will add your phone type to their profile and you should be able to download and use the Shiftsmart App.
What if my route does not load on the app for my delivery?
Check the app for any updates. Log off the app and log back in. If the route sheet does not appear, contact Cathy Wilson with the Volunteer Department at cathy@mealsonwheels.org or 817-258-6465.
REMINDER…BE Safe; only navigate the app when you are not driving. Using a mobile device while driving is against the law in Texas; only hands-free is legal.
Rev. 6/8/18